Privacy Policy

Coastal Peak Renovations ("we," "us," or "our") operates the website coastalpeakrenovations.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and any information you voluntarily provide through our contact or estimate request forms.
• Project Information: Descriptions of home improvement projects you submit through our forms.
• Usage Data: Information about how you access and use our Site, including your IP address, browser type, pages viewed, and time spent on pages. This data is collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule and conduct site visits and consultations
• Communicate with you about your project
• Improve our website and services
• Send you relevant information about our services (only with your consent where required)
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with our business operations, including our CRM system (GoHighLevel) and website hosting. These providers are contractually obligated to protect your information.
• Legal Requirements: If required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze Site traffic and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our Site.

We may use analytics services such as Google Analytics to understand how visitors interact with our Site. These services may collect information about your online activities across different websites.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Information submitted through our estimate forms is retained in our CRM system for business and follow-up purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to certain exceptions
• The right to opt out of marketing communications

To exercise any of these rights, contact us at the address listed below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Coastal Peak Renovations
Hampton Roads & Greater Richmond, Virginia
Website: coastalpeakrenovations.com
Email: support@coastalpeakrenovations.com
Phone: (757) 204-1263